Get help with AI Boost

Every message is read by the people who build AI Boost for Joomla. Here is how to reach us, and what to check first so we can help you faster.

Email us

Write to support@aiboostnow.com — that is our support channel, and it goes straight to the team. We do not publish a guaranteed response time, and we do not offer phone support.

If your question is about a licence, an order or a download, please write from the email address you used to buy, so we can find your record.

Email support@aiboostnow.com

What to include in your message

A bug report we can reproduce is fixed far sooner than one we have to guess at. Where you can, tell us:

your Joomla version and PHP version;
the AI Boost version (the plugin shows it in the admin, under Diagnostics);
what you expected to happen, and what happened instead;
the address of a page on your site where we can see the problem;
anything the plugin’s Health screen is flagging — it names the setting and links straight to it.

Please never send us a password. A licence key is fine if the question is about that licence.

Check these first

Most questions already have a written answer, and these are quicker than waiting for a reply:

Documentation — installing, and setting up each feature step by step.
FAQ — Joomla and PHP versions, licences, activations and what the plugin does.
Running AI Boost next to another SEO extension — what to do when two extensions manage the same tags.
What happens when you uninstall — what is kept, and what comes back on a reinstall.
Changelog — an issue you hit may already be fixed in a newer release.

Licences, downloads and renewals

Your licence key, your downloads and your renewal live in your account. If you cannot get in, or you have lost the key, email support@aiboostnow.com from your purchase address and we will sort it out.

Found a security problem? Email the same address with Security in the subject line, and please give us time to fix it before you publish anything.